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Some important Decisions of CWC shillong.
1. The house unanimously decided to stop recording the minutes of the CWC meetings, and instead record only the important decisions taken and resolutions adopted.
2. Jharkhand Circle was absent in CWC. Gujarat circle could not participate because of the marriage of the daughter of late Comrade K.C.Patel who was critically ill on 26th June,09. Comrade K.C.Patel sadly enough eventually expired on 5th july,09.
3.GSs report basically concentrated on the issues relating to viability of BSNL emphasing immediate need for initiating concretized plan of action and evolving appropriate strategies.
4. Every Circle secretary presented comprehensive report on the development AND GROWTH of the concerned circle and the limitations they are facing in the field units to achieve desired targets.
5. Simple accounts examination in the Civil/electrical wing abrogated.
6. Issue of Additional DA of 9.4% will be taken at appropriate time.
7. The issue of VTM charging penalties on BSNL was taken up. GS assured to take the issue at appropriate level.
8. Muthu, CHQ Treasurer presented his financial report from the period 16.11.08 to 31.5.09.
9. GS asked CSs to closely monitor timely remittance of subscription quota.
10. Com. Ashokan & Com. Sunder were unanimously nominated as internal auditors.
11. Kerala Circle was directed to hold the elections of Trivandrum SSA within a month’s time.
12. In the next CWC the issue of A & N for circle status will be discussed.
13. MP Circle was directed to operationalize the functioning of JETA Bhavan at Bhopal and address other internal organizational matters as quickly as possible. For this, Com A. Khan, AGS will immediately visit Bhopal to resolve these issues.
14. Assam Circle was directed to hold their Circle conference within a month’s time.
15. HP Circle was directed to take appropriate disciplinary action against its Circle President for breach of Organizational discipline.
Highlights of the CWC meeting at Shillong on 26th & 27th June, 09.
The Central Working Committee meeting of SNEA (India) held at Shillong on 26th and 27th June, 2009 was a unique and historic one in many ways. GS, CSs and CWC members concentrated on the issues of growth and viability of BSNL rather than cadre issues. Discussions on growth of BSNL and adoption of new strategies took almost 1 ½ days where as the cadre issues took back seat for reasons that are quite obvious. CSs comprehensively reported the issues hampering the growth of BSNL in the Circles and the initiatives to be taken to improve the quality of service, customer interface and growth of BSNL.
The discussions mainly centered on:
a) Improving the quality of service
b) Curbing revenue leakage and corruption at all levels
c) Strengthening the sales and marketing teams and proper monitoring of sales by Franchisee/DSA/BSNL Shopee.
d) Exploring new areas of growth and revenue generation
e) Recovery of outstanding dues, and
f) Reduction in the operational and wasteful expenses.
a) Improving the quality of service:
Frequent interruptions of Broad Band service by failure of NOC at Bangalore. Drive tests and optimization is not completed at many places. Non Procurement of quality equipments in time and Poor maintenance of GSM by M/s Nortel in South.
Scarce supply of products having demand in the market was considerably focussed. Continuing shortage of FWTs, EVDO/NIC cards having so much potential was adequately mentioned. Provision of services on demand and prompt clearance of faults was emphasized upon. Customer care and attitudinal change was reiterated.
b) Curbing revenue leakage and corruption at all levels:
Proper check has to be made on all procurements and purchases, expenditure on medical reimbursement/OTA/TA/DA, temporary advances, misuse of vehicle and vehicle running expenses etc.
c) Strengthening the sales and marketing teams and proper monitoring of sales by Franchisee/DSA/BSNL Shopee:
Sales and Marketing teams has to be strengthened. For strengthening sales team more non executives can be inducted into the sales team. Like franchisee, target has to be fixed for DSA and BSNL shoppee. The target has to be reviewed and monitored. Now franchisee is selling the products through DSA/Shoppee and meeting their targets by giving higher commission than BSNL. This is affecting the sales through DSA/Shoppee and the very purpose is defeated.
d) Exploring new areas of growth and revenue generation:
Scrapping and auctioning of unserviceable store items and vacating the rented buildings was highlighted. Large no of line materials are lying idle in the field units after pole less conversion. Vacating the rented buildings and shifting of offices to own buildings, allotting the vacant quarters to others. Exploring the possibility of commercial use of our buildings and land was underlined. Inventory management is very poor. Large quantity of store items is purchased and the same is kept unutilized at other places. If proper inventory management is done, the unutilized store items can be diverted and utilized. Merger of BSNL and MTNL also was mentioned.
Despatch of bills and their payment in remote areas is an important issue to be sorted out. Allowing incoming calls on NPD numbers who have agreed to make payments at least in instalments was highlighted. Some Circles reported this had arrested the landline churn to a great extent and could considerably help in recovering the outstanding dues.
e) Recovery of outstanding dues:
The outstanding dues of BSNL are thousands of crores. So far this issue was dealt by the Account wing alone in most of the circles. Now the field units are also involved in this process by so many SSAs /units and as a result most of the outstanding dues could be recovered from the subscribers by visiting their premises by the staff and executives working in the field units. This has proved very successful in all the SSAs/units where ever it is implemented.
Now the executives and staff working in field units have realized the fact that we should ensure the payment is made by the customer for whom we are providing new services and maintaining them.
f) Reduction in the operational and wasteful expenses.
Posting of dynamic Circle/SSA heads and making them accountable for the losses. Foreign tour and foreign training should be restricted. Journey on air has to be discouraged for short distance and journey through economy class has to be encouraged. Expenditure on meetings has to be reduced and meetings in BSNL premises have to be encouraged. Optimum utilization of deptl/hired vehicles for fault clearance is to be ensured rather than meetings.
Monitoring of AMC payment by all concerned: Nowadays the payments to the vendors are made without any check irrespective of the fact that their service is satisfactory or not. So many Circles reported that the AMC of vendors are not at all satisfactory. However there is no initiative to impose penalty or to get the equipments repaired as per the terms and conditions of AMC. Very few SSAs/Circles have reported imposition of penalty where as almost all the Circles reported that the vendors are not extending services as per the AMC agreement which results in customer dissatisfaction. Proper check has to be made at field units to ensure that the equipments are repaired by the vendors in time as per the AMC agreement and if the vendor fails, the matter has to be reported at appropriate level in time and ensure that proper penalty is imposed and leakage of revenue is checked.
Huge amount of penalty imposed on BSNL by VTM cell for wrong data entry. This can be avoided by proper data entry. Care should be taken to ensure that the address of the customers in the ID proof is entered as the mailing address in the application forms.
Control over the procurement of unwanted store materials.
At the conclusion of the meeting on 27th June, a brief interactive session with the leading media personnel and customer representatives was held in which the need of maintaining transparency, improving customer interface, bringing about drastic transformation in attitudinal changes and work culture was immensely underlined and emphasized upon.
As a follow up action of CWC decisions, Circle Secretaries of TN, CHTD and KRL circles met respective CGMs and discussed the growth and developmental activities of the Circles. Similar report from other circles expected.
04th July 2009Our veteran comrade Shri K.C. Patel of Gujarat breathed his last at 4:00 AM today. He was severely sick for the last 6 months. He was our CWC member for the last 20 yrs. The rank and file of the Association salutes the sporting and ever smiling comrade. We deeply mourn the demise of our active comrade and pay our sincere and heartfelt condolences to the bereaved family. May his soul rest in eternal peace.
03rd July 2009BSNL recruits 210 DGMs (150 DGMs in Telecom Management Services and 60 DGMs in Telecom Accounts & Finance Services). Last date: 10.08.2009 << Details>>
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