Observing of "Customer Delight Month" : 1st May to 31st May,11-inf. by Ashok Hindocha M-09426201999

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Observing of "Customer Delight Month" : 1st May to 31st May,11




Customer Delight Month is to be observed by the JAC, from 1st May to 31st May.



The following targets are to be achieved during the month of Customer Delight Month:



Zero land line, OFC faults : All faults to be cleared on the same day



Zero Broad Band faults : Cable faults to be cleared within 48 hours



Zero Leased line faults



Zero BTS faults



Zero pending work orders of New Connections / Broad Band / shifting



Redressal of customer grievances in respect of quality of service, billing, stopping migration of customers



Visiting subscriber premises. Make the customers to learn using GPRS, through demonstration. This will enable the customers to avail value added services



Proper upkeep of the batteries and power plant



Identifying / disposing of scrap materials



Effective utilisation of the space which had been occupied by scrap materials



Maintaining punctuality - attending office on time



Manning of the Customer Service Centres from 8 am to 8 pm and on second Saturdays & Sundays



Giving proper publicity by issuing pamphlets to the public, displaying posters /flex boards and publicity through media. This is to give a message to the public that BSNL employees care for their customers



Each employee should bring at least 2 new customers (land line, Broad Band /Mobile etc.) during this month



To take all measures to save electricity



Weekly Review of the progress and discussion between management & Monitoring committee.



All the Circle Secretaries/ Branch Secretaries are requested to mobilize above program and implement the same in true spirit:

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