Customer Delight Month June-2011 also-imp. inf. by Ashok Hindocha M-094051 45990

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30.05.2011: JAC meeting at New Delhi: JAC meeting held on 30.05.2011 at New Delhi under the Chairmanship of Sh. P. Venugopal, President AIBSNLEA. Convenor JAC Sh. V.A.N. Namboodiri appreciated the implementation of Customer Delight Month throughout the country. JAC reviewed the items like meeting with Director( HR), shortage of Telephone Instruments, Cables, Type-II Modems and issues related with financial viability of BSNL etc. After detailed discussions the following decisions were taken:-

(i) JAC decides to extend the Customer Delight Month for June'2011 also.

(ii) JAC should meet & discuss with Hon'ble MOC&IT, Secy.(T) DoT & CMD BSNL to discuss the issues adversely affecting the viability of BSNL.

(iii) JAC Convenor should continue to communicate to all BSNL Unions/Associations about the JAC activities/decisions.

(iv) JAC should impress upon the BSNL Management to take immediate steps to scrap the unserviceable materials & to get vacated the high paid rented buildings.

(v) JAC should demand for early procurement of telephone Instruments, Cables & Type-II Modems etc.

(vi) JAC should monitor & demand the action report from respective Circle Secretaries of Unions/Associations regarding implementation of Customer Delight Month etc.

26.05.2011: "Circle of the Year Award 2010-11" AGS(HQ) and AGS(F) attended the prize winning ceremony of "Circle of the Year Award 2010-11" at 9th Floor, BSNL Corporate Office, New Delhi. The prize was given by Sh. Kapil Sibal, Hon'ble MOC&IT & HRD, Govt. of India, New Delhi and Sh. Gurudas Kamat, Hon'ble MOSC&IT, Govt. of India, New Delhi on 26.05.2011. Shri R Chandrashekar, Secy. (Telecom), Govt. of India, New Delhi, Member(S), DoT, Member(T), DoT, CMD MTNL and other dignitaries of Telecom field were present on the occasion. All the senior officers of BSNL were also present on the occasion.

CMD BSNL welcomed all the dignitaries and briefed about the present status of the BSNL and its market share. CMD also told that BSNL's Vision & Mission will be followed in true aspect and promised the in near future BSNL's market position not only sustain but also improved. CMD informed that this award is given to territorial Circles based on revenue performance in three categories

Category 1: Circle with an annual revenue of more than Rs.2000 crores

Category 2: Circle with an annual revenue between Rs.1000 crores and 2000 crores.

Category 3: Circle with an annual revenue upto Rs.1000 crores

Percentage revenue growth over the previous financial year is the key performance parameter of the judgment of the Circle of the year under above mentioned categories. For the year 2010-11 the award winning circles are :-

For Category 1: Karnataka Telecom Circle

For Category 2: Chennai Telecom Circle

For Category 3: Orrisa and Himachal Telecom Circles . The CGMs of the respective circles received the said award from Sh. Kapil Sibal, Hon'ble MOC&IT & HRD, New Delhi and Sh. Gurudas Kamat, Hon'ble MOSC&IT, New Delhi. One by one all the prize winning CGMs briefed about the efforts they have taken to achieve annual revenue as mentioned above.

Shri R Chandrashekar, Secy. (Telecom) in his address congratulated all the prize winning CGMs.

Sh. Gurudas Kamat, Hon'ble MOSC&IT, New Delhi in his address congratulated all the prize winning CGMs and told that BSNL is a unique telecom service provider especially with unmatched network, large man-power etc. He also praised the BSNL Mobile services especially at Boarder areas of Bharat and Pakistan border but disappointed with mobile services at some circles especially in Jharkhand Circle. He also told that by giving quality services, BSNL can improve its market share.

Sh. Kapil Sibal, Hon'ble MOC&IT & HRD, New Delhi in his address congratulated all the prize winning CGMs and advised all the circles to learn from the winning circles to earn more revenue. He instructed to BSNL management that accountability of each and every employees from top to bottom is fixed by fixing their target. He also mentioned that non achieving of set targets, the same should be reflected in APAR of the respective employee. Hon'ble MOC&IT also told that government is ready to give all support to BSNL but he was disappointed with the present performance of BSNL. MOC&IT. Hon'ble MOC&IT assured for full support from the government and said that he is committed to turnaround BSNL in the next six months.

Sh. A.K. Garg, Director (HR) BSNL gave vote of thanks. AIBSNLEA extend hearty congratulation to the prize winning circles.

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